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Review for Ctrip.Com

Wayn Jacqueline
2015-10-10 23:10:50

Great trip and thanks Ctrip

Just take some time to comment my train trip in China. It's amazing that China has such great railway network and I took 2 weeks traveling from the east China to the west by train. Ctrip is the only English website where I can book train tickets. Great service I have ever had in China. If you can deliver tickets to my hotel on the same day I purchase, that will be much better.

3031
2015-12-30 09:13:22

Great Company and Best service

I've heard Ctrip from google and learnt they are the leading OTA in Asia. I booked three nights for my family stay in Boracay and we really enjoyed trip. thanks Ctrip!

Olivia Graham
2017-10-17 06:09:05

Ctrip - messy booking, followed by great customer service to fix it!

Ctrip is always a mixed experience.Below is my initial review...Ctrip called me twice after reading the review, the first time we discussed but could not fix the issue. The second time, they called to advise that they had their IT staff working on the baggage allowance issue with their website and they offered to personally cover the cost of my baggage as there was no way I could physically arrange it online myself. So - I have to be fair. While I was initially not happy with the booking events that occurred. Ctrip customer service after seeing this review have made every effort, to correct the issue and to ensure that I was looked after - big thank you to Ctrip. And yes you do absolutely deserve 4 stars for taking a problem and dealing with it kindly and thoughtfully.Original review - Today I booked a flight from Shanghai to Jieyang, okay price, no baggage allowance information - and yes I did look and click on buttons prior to booking, and read all the ticket policy information - but nothing re baggage. Which should of have warned me. But anyway I booked, looked, and in the end contacted Ctrip online help to clarify the issue - was duly advised that I had no check in allowance, and no they did not have the option to add, suggested I contact the airline directly, register and then add baggage. This I went to do - and it didn't work. Called the airline who advised that has I had made the booking with Ctrip, the system would not recognise me to allow me to add baggage, and did I know a Chinese person (am in Australia) who could via weechat add baggage. Advised this was not a viable option and was told, then the only option was to pay the full cost when at the airport. So - double check everything, and if you don't see it in the fine print.....

Manuel Carvalho
2017-09-20 08:31:54

Ctrip is not a scam, but...

So, here's what has happened:15.09.2017 - I buy a flight (WAW-LIS) through Ctrip; Ctrip sends an email confirming receipt of payment18.09.2017 - Ctrip sends an email with a "Flight Reservation Confirmation"; I check with the airline (TAP Portugal), and receive the following information:a) my ticket (047-5764694628) has indeed been issued;b) however, my booking (Airline PNR UXOVU3), which also exists, has no ticket or itinerary associated with it, as if cancelled by the agent (Ctrip).They instruct me to contact Ctrip to request them to rectify this, which I do by email.19.09.2017Ctrip sends an email with no text and only with an attached PDF, which seems like an itinerary statement by IATA. The PDF document clearly confirms my complaint: the Airline PNR UXOVU3 is NOT YET associated with the ticket 047-5764694628.I call again the airline, and they confirm the situation, adding that, unless Ctrip proceeds to reconnect the PNR with the ticket, I would not be allowed to check-in and board the flight.I send an email to Ctrip with these remarks, and again request Ctrip to rectify the matter.20.09.2017I send a new email to Ctrip, urging them to solve the problem.Critically, I also post a first review on Trustpilot, describing the case.Within an hour, I receive a phone call from Ctrip Customer Service: they are very corteous, and promise to help.Shortly thereafter, I receive a new email from Ctrip, again without text and only with a new PDF attached. The document displays the IATA logo, and seems to state that Ctrip issued a new booking (Airline PNR UZKCE2) for my flight, but this time apparently associated with the ticket 047-5764694628, as it should.I also receive another phone call from Ctrip Customer Service, referring the above email - and suggesting a revision of this review.Once again, I call the airline TAP Portugal, to check whether everything is correct. It is not - the airline claims that the new Airline PNR is also valid, but that it has no flight itinerary associated with it (just as before). Without this being corrected, I would still not be allowed to check-in and board the flight. They say that there might be some constraint when Ctrip tries to introduce the booking, and that Ctrip should check directly with them.Then, I send a new email to Ctrip, describing the new situation.21.09.2017I receive 2 emails from Ctrip - one from the ticket office, the other from Customer Service - basically informing me of a new PNR and a new ticket, and that they checked both with the airline to make sure everything was correct.I call the airline and they confirm.As promised, I ammend the review on Trustpilot.ConclusionsThe matter is now solved. My initial suspicions of something untoward are now dispelled. I also have to praise the courtesy and engagement of Ctrip's Customer Service.However, a few notes:- there was a serious malfunction of the Ticketing Office, which would inevitably result in my loss of the flight, had I not had the instinct to double check (and to keep doing it) with the airline (something clients shouldn't need to do)- apparently, the case was only taken seriously when I posted a damaging review, and Customer Service stepped in.In my opinion, Ctrip needs to revise some aspects of its process - for instance, by introducing a routine of double checking on the airline's website whether the booking is valid, before sending the data to the client.Rgds,Manuel Carvalho

Abdul Halim Majumder
2015-11-04 04:06:01

Really Helpful

I found ctrip.com very helpful. It makes my travel very easy. Now I can easily book air tickets or hotels using ctrip. Thanks to Ctrip.

William
2017-11-27 19:52:12

Why the bad reviews?

Not entirely sure why Ctrip has such a bad reputation on Trust review. I made an error with contact details on my booking and therefore didn't receive my booking confirmation. So I easily managed to find their contact details, which was a 24hr WiFi call service, meaning it is free to call their China office. That was very helpful. Although on hold for 6mins which is quite standard and maybe even speedy when compared to other telephone call centres, they politely talked me through security and changed the details, and patiently waited for me to receive my email booking confirmation.Ctrip is a highly reputable company based in Shanghai China. I believe that is where already the negativity of people's experiences lie. They've made huge strides in making booking easy and helpful over the years, and I would use them again. Although unsure of the numbers, I would say Ctrip is one of the biggest travel agent websites in the world, so they're no scam. Just because they're not a British based company, doesn't mean it is a scam.

Greta Tasedan
2020-02-27 22:14:41

TWO FLIGHTS CANCELED. No Refund. No Rebooking. No Nothing.

**EDIT** Refund Received from trip.comAfter lengthy discussions and negotiations, I was eventually connected with Gaby, who was able to secure a fair and reasonable refund for the unused portion of my flight. The payment has posted and I would advise speaking to Gaby if possible. She handled the situation with a unique level of professionalism.TWO FLIGHTS CANCELED. NO POSSIBLE REBOOKING THROUGH TRIP.COM, WHO REFUSED TO REFUND MY MONEY. I booked a round trip flight from Hong Kong to Charlotte, NC USA. My return flight for February 26th was canceled and rebooked for February 27th. Then the flight on February 27th was canceled hours before takeoff. I was told by trip.com that there were no flights they could rebook me on and suggested that I request a refund. Shortly thereafter, I received an email saying that I would not be receiving a refund.I purchased the trip insurance available on the website. Trip.com is unable to contact them to file a claim and they only have contact information for Asia. No International contact is available on the contract or online.I am now stranded, with no flight and no refund and far less money after paying for a flight I can't take. A call to trip.com accomplished nothing, although the customer service members who didn't hang up on me mid call (3 hang-ups) were nice enough and unable to do anything.Just months ago I booked a flight for 4 people (my brother, myself and my 2 elderly parents), only to have it canceled just hours before takeoff. Trip.com's response was essentially "too bad" although they refunded the cost of the flight.

Roshan Bhandary
2016-01-06 19:17:08

Simply Awesome! Loved the service

I had booked my tickets from this particular website and all i can say is this is best service i got upto date from any other booking websites. My trip was booked from Singapore to China and everything went on smoothly. What more can anyone ask for? Not only that i also got a free cab ride from the airport to my hotel along with a free breakfast included. For sure i will recommend this to everyone. Thank you once again.

Linda
2018-04-18 10:36:54

"HOTEL" IN AUSTRALIA, Blue Mountains

FINAL REVIEW - 3 May 2018Thanks to TrustPilot, Service Manager Oliver from Ctrip called everyday until EVERYTHING was sorted outMy opinion about TOTALLY TURNING THINGS AROUND has be voted a 5 STAR ... With this amount of effort to change a NEGATIVE to a POSITIVE, Ctrip will WIN and keep WINNINGOur Company is up and running with Ctrip now and the problems have been sorted out, in a short space of time!Therefore I change my -ve to a +ve +++This has taught me that nothing is final and change can be a very positive thing ...Actually this is the most POWERFUL "Negative" to "Positive" that I have experienced in my fairly long lifespan on Mother Earth!Thank you!FOLLOW UP REVIEW - 19 & 20 AprilService Manager Oliver,Thank you for contacting me telephonically on both days and beyond, since this review ...Ctrip's Billing Department are in the process of transferring money through to my Bank account now, thanks to your efficient follow ups.I await assistance with the mapping of Ctrip to the channel manager SiteMinder and trust from the previous experience with you, that this will happen very soon. An update is in the makingINITIAL REVIEW April 2018"HOTEL" IN AUSTRALIAToday out of sheer frustration I am writing to Ctrip and would like to rate them "ZERO"We were told that they are an International Company driving to send guests to Australia, especially to Sydney and the Blue Mountains.We began our horrendous journey trying to set up a two-way integration with the channel manager Myallocator ... this did not happen until the channel manager was changed to HotelRunner six months ago ... then out of the blue we received an overbooking (from our first and only Ctrip guest).Since this overbooking we have been trying in vane to map/integrate HotelRunner and Ctrip ... Since this booking (which we were fortunate enough to honour because we had a spare suite) WE HAVE NOT BEEN PAID - this dates back almost three months now, and the worst part of it all is that nobody, absolutely nobody will put me in touch with the Billing/Accounts Department and Ctrip Support only sends many automated messages saying that a representative will contact us within 24 hours - this NEVER HAPPENS?We were able to make contact with a Ctrip representative from Melbourne, Australia about five months ago, but this experience has been COMPLETELY FRUITLESS.So until Ctrip get their act together I would HIGHLY NOT RECOMMEND DEALING WITH THEM!

Malfurion Stormrage
2017-10-28 07:13:44

Terrible booking confirmation practices. Never again. UPDATED

Tried to book a hotel here in bangkok and when I did I called the hotel asking for my confirmation. They said they didnt have it. Had a chat with ctrip and the "specialist" looked into it and said hotel confirm me. I called back hotel. Still don't know who I am. I need to be there tomorrow night and have a place to sleep but as of right now I'm not even confirmed. So I tried to ask for my money back and they just flat out said no lol So with that this is the first mystery booking I've ever had to deal with. Book with them and pray to god you have a room? lol Unacceptable. Even if I do have a room, to not be able to confirm it is crazy. I wouldn't use this again. Agoda or the other bigger sites are a bit more expensive but at least you can confirm you have a room. Don't be suckered in by the cheaper rates. Honestly this hassle is not worth it. Just pay the extra 5 bucks a night on agoda and confirm you have a room.UPDATED:Ctrip immediately contacted me after this review and looked over my issue and it was resolved in hours. I still don't like the uncertainty of not having a confirmation from the hotel BUT, seeing that Ctrip had the last remaining room I wanted from the hotel, I think overall it was worth it. Thank you for addressing this issue quickly. However the hassle is something I am still weary of experiencing, especially when I NEED a room. Buyer beware.

FAQ for Ctrip.Com

How to contact Ctrip.Com?

You can see the Contact Customer Service buttom on the Ctrip.Com page by browsing the ctrip.com homepage and any other detailed page. You can click from this place to talk to Ctrip.Com customer service in order to solve your problems and confusion.

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Do I need to sign up for emails at Ctrip.Com?

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About Ctrip.Com

Ctrip.Com is an online platform, which provides good plans for your trip. You can book hotels, tickets and others through the store. Ctrip.Com will also help you to compare different products until you get the best one. You can also search for traveling guideline to help you design your perfect trip. Now the store has been very popular among Chinese young people. There is no doubt the store is an excellent assistant for your travel. You can also get some useful suggestions that are very considerable. If you have the idea to travel around, you can try to use the store.

Rate
3.6 / 786 Votes

Ctrip.Com Stats

Total 15
Promo Codes 1
Deals 14
Max Discount 55%
Last Updated May 2024

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Like most sites, Ctrip.Com also offers a Ctrip.Com promo code for your purchase if you subscribe to the newsletter. By subscribing to the newsletter, you'll always be the first to hear about Ctrip.Com offers, and you'll receive a preview of current Ctrip.Com promo codes with expiration dates, applicable products, and discount amounts. You just go to the Ctrip.Com page and move down to the bottom. Once you reach the bottom of the page, you'll find a box that says "Subscribe to the Ctrip.Com Newsletter." Subscribe to the Ctrip.Com newsletter by entering your email address in the "Your Email Address" box to choose from product notifications, surveys, tips, news and trends, offers and promotions notifications based on your preferences for Ctrip.Com products your content options. Now open your email box and confirm the address by clicking the window in the email Ctrip.Com sent you. You will receive a new email shortly with your Ctrip.Com exclusive extra promo code. All you have to do is open the email and copy the Ctrip.Com promo code to be able to paste it into the cart at the end of the purchase. Subscribe to the newsletter today and take advantage of the latest Ctrip.Com promo codes for Ctrip.Com discounts and offers.

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